This guide from the Green Party's Sian Berry is for all Londoners, including local renters’ groups, who want to take action to improve renting in our city. It will help you better understand the current rules for letting agents, including the Mayor’s own London Rental Standard, and help you do a ‘secret shopping’ exercise to find out if letting agents in your area are doing their jobs properly.
The Big Renters Survey, published in October 2016, showed that only one in five of renters’ last letting agents were ‘good’. More than a third of renters had been charged unexpected fees by a letting agent, with 29 per cent experiencing this in the past three years. Get together with people in your area to make sure that letting agents are following good practice.